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![]() ![]() Update or Downgrade Amazon Prime Video App Anyhow, simply cleaning the cache files will resolve the issue. Especially when you have been using the app for a long time, it will generate a lot of cache blocking the data transmission of the app. It is a usual case that a large amount of cache data will interfere with the usage of the program. Even if its location is not set to the above places but incorrectly, you still need to alter its address to the right one to try to fix the “something went wrong Amazon video” problem. Therefore, if you find your TV’s location is set in those districts, you have to change it. Although Prime Video is almost worldwide, it is still unavailable in some countries and areas including China Mainland, Russia, North Korea, Iran, and Syria. If you have the wrong location setting for your device, might be forbidden to reach the series and movies you prefer. Make sure there are no other activities processing and eating bandwidth.Change your router IP to 8.8.8.8 or another public DNS address.Disable or enable VPN or proxy servers.Power cycle your device and router/modem.You can troubleshoot the possible network errors in the following aspects. So, you’d better check and fix your Internet issues before you can reenjoy the video service of Amazon. Check and Fix Your Intenter ConnectionĪs for server connection problems, most of them are due to network connection. You may need to force stop the video app and reopen it. In the third place, one of the common methods is to restart the Amazon Prime Video app or restart your device like a Samsung or Apple television (TV). This is effective for an inactive account that has no activity for quite a long period. Secondly, a simple way you can quickly test out is to sign out and resign into your Amazon Prime Video account. ![]() Anyway, just refresh the web page or reload the application. This is because your device is probably has a connection problem with the Amazon servers. You may need to wait longer for a few hours and even days. Try Again Laterįirst of all, the most direct way you can and maybe you have tried is to wait for a few minutes and try again. If so, you are recommended to try the below solutions to deal with your problem. Your Amazon account isn’t active or your Amazon Prime Video service subscription expires.There is a network problem on your end.There is a connection problem between your device and Amazon servers.If you are bothered by one of the above error messages or a similar one like “Amazon Photos something went wrong refresh”, “Amazon Music playback error sorry something went wrong”, “Amazon Kindle oops something went wrong”, or “Amazon Alexa app whoops something went wrong”, the most probable reasons are: Why Does Amazon Prime Keep Saying Something Went Wrong? Videos/Audio/Photos Management Tools RecommendedĪre you suffering from the following errors while using Amazon Prime Video?.Uninstall and Reinstall Amazon Prime Video ![]()
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